FQA

What is the quality of your bags?

Ultra-high-quality 1:1 replica bags represent the pinnacle of counterfeit craftsmanship, virtually indistinguishable from authentic products. Our factory purchases genuine bags, disassembles them, and then uses matching leather, hardware components, and manufacturing techniques to recreate every panel and stitch. Each finished product is then compared against the authentic version to ensure identical appearance, feel, and durability.
Our dedicated QC team rigorously follows inspection guidelines to examine each product’s overall appearance, leather quality, stitching, hardware components, and lining. This ensures the look and feel perfectly matches the authentic item.

What should I do if I receive a defective item?

Your purchase is protected. If your item arrives damaged, defective, or does not match its description,Please contact us via WhatsApp or email customercare@looksworth.com within 7 days.we will address it immediately.
Specific solutions include exchanges, refunds, or partial compensation, depending on the circumstances.
We monitor all shipments. If your package is lost in transit, we will assist you to ensure you receive a refund.

How to perform special care?

For specific recommendations on maintenance and protection, please refer to the individual product pages and read our team’s care instructions.
If you cannot find your product on our website, please contact customer service for expert advice.

Do you offer price adjustments?

We do not offer price adjustments.
If you have any questions,Please contact us via WhatsApp or email customercare@looksworth.com within 7 days.we will address it immediately.

Is ordering safe?

Absolutely safe. We’ve been operating for over 5 years with tens of thousands of satisfied customers. We also have 3 physical stores located in: Shenzhen, Wuhan, and Hong Kong.
All your transactions are securely encrypted. No credit/debit card information is ever stored on our website.

What payment methods can I use?

We currently accept major credit and debit cards. You can also choose PayPal, Remitly, Wise, or BTC/USDT.

Do I need to pay taxes?

The prices displayed on our website are in US dollars and include taxes, meaning you won’t need to pay any taxes when you receive your order.

What is the ordering process?

Select the desired items from our store and add them to your cart.
Enter your shipping address and email, then choose your preferred payment method.
Contact us to obtain payment details, or we will email them to you after you place your order. (Response within 3 minutes)
Once you receive our payment information, follow the instructions to complete the payment.

When will my order ship?

All orders are processed and shipped from our warehouse in Shenzhen. Please allow extra processing time during holidays and promotional periods.
We process orders within 24 hours of placement and ship the following business day after processing.
A tracking number and link will be emailed to you within 2-3 days after shipment.
If you’ve just received your shipping notification, please wait 2-3 days for the tracking information to update.

Can I change the delivery address after placing an order?

Once an order has been placed, we are unable to modify your delivery address. However,
If you believe there is a spelling error or missing information in the shipping address,Please contact us via WhatsApp or email customercare@looksworth.com within 7 days.we will address it immediately.

Can I cancel my order?

If your order has not yet been shipped (the tracking number has not been updated), you may choose to cancel it.
Please contact us via WhatsApp or email customercare@looksworth.com within 7 days.we will address it immediately.

Do you offer free shipping?

How do I cancel or modify an order?

Before placing your order, please carefully review your cart contents, payment details, and shipping information.
Once an order is placed, we cannot modify or cancel it. If your order has already been processed, please follow the return procedure.

How do I track my order?

You will receive a shipping confirmation email containing a tracking number. You can enter this tracking number here to check the status.

Is return shipping free?

If the issue is due to our fault, such as defective merchandise or incorrect items, we will cover the return shipping costs.

How do I request a return?

If the item is defective or incorrect, you may request a return within 7 days of delivery.Please contact us via WhatsApp or email customercare@looksworth.com within 7 days.we will address it immediately.
Once our team accepts your return request, we will provide you with the return address via WhatsApp or email.
You have 7 days to ship the item back to us using your chosen carrier.
Please send the return tracking number to the email address customercare@looksworth.com.To help us track your return and expedite the process, making it faster and smoother for you.
We will not accept returns if the product/packaging is damaged/not in its original condition, or if the label has been removed.

When will I receive my refund?

We will process your refund within 3-7 days after receiving your returned item. The refund will be credited back to your original payment method.
If you paid for return shipping upfront, we will reimburse you for those shipping costs along with the item refund.